Centrelink & Medicare

Our Services Australia Agency is open Tuesday and Thursday (10am – 3pm) and can help you to navigate the MyGov website.

At this agency you can:

  • have your proof of identity documents copied
  • use the telephone to access the department’s self service options, claim Medicare rebates, speak to someone at the department, or call prospective employers
  • Photocopy documents
  • use the computer to access a range of government programs and services including self service and searching for jobs
  • lodge forms and pick up forms and brochures.

Agents can:

  • respond to general questions on payments and services
  • show you a quick and easy way to do your business with self service
  • verify and copy identity documents
  • help you complete forms and other paperwork
  • arrange referrals to specialist services.

Agents cannot:

  • make payments or decisions about payments
  • review, assess or vary payments
  • issue Electronic Banking Transfers (EBTs), concession cards or Medicare cards.

Agents are not Services Australia staff.

For information and assistance call the department or visit Services Australia

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